Policies, Terms & FAQs

Introduction

These Terms and Conditions govern all bookings and services provided by Beliways Adventures Limited ("Beliways Adventures," "we," "us," or "our"). By making a booking with us, you agree to be bound by these terms. These terms are effective as of January 1, 2024.

1. Booking & Confirmation

A booking is confirmed upon receipt of a signed booking form and the required deposit. We will issue a written confirmation within 48 hours. It is your responsibility to ensure all personal details provided are accurate and match your travel documents exactly.

2. Payment Terms

A non-refundable deposit of 30% of the total booking value is required to secure your reservation. The remaining balance is due no later than 60 days prior to your departure date. Bookings made within 60 days of departure require full payment at the time of booking. We accept bank transfers, credit/debit cards, and mobile money (M-Pesa). All prices are quoted in USD or KES as indicated.

3. Cancellation Policy

Cancellations must be received in writing. The following fees apply based on days prior to departure: • 60+ days before departure: Deposit forfeited • 45–59 days before departure: 50% of total booking value • 30–44 days before departure: 75% of total booking value • Less than 30 days before departure: 100% of total booking value (no refund) We strongly recommend purchasing comprehensive travel insurance to cover unforeseen cancellations.

4. Amendments & Changes

If you wish to change your booking after confirmation, we will do our best to accommodate the request subject to availability. An amendment fee of USD 50 per change may apply. Changes requested within 30 days of departure may not be possible and could be treated as a cancellation.

5. Travel Insurance

We strongly recommend all travelers obtain comprehensive travel insurance prior to departure. Coverage should include trip cancellation, medical evacuation, personal accident, and baggage loss. Beliways Adventures is not responsible for any losses incurred due to the absence of adequate travel insurance.

6. Liability & Disclaimers

Beliways Adventures acts as an agent for hotels, airlines, vehicle hire companies, and other third-party service providers. We are not liable for any injury, loss, damage, accident, or expense arising from services provided by third parties. Our liability in all cases is limited to the total amount paid for the booking. Participation in adventure activities carries inherent risk, and clients participate at their own risk.

7. Force Majeure

We are not liable for any failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, government actions, pandemics, or airline strikes. In such cases, we will endeavor to offer alternative arrangements or a credit toward future travel.

8. Health & Safety

Clients are responsible for ensuring they are medically fit to travel and for obtaining required vaccinations, medications, or health clearances. We recommend consulting a travel health clinic at least 6 weeks before departure. Any pre-existing medical conditions must be disclosed at the time of booking.

9. Intellectual Property

All content on the Beliways Adventures website — including text, photography, graphics, and branding — is the property of Beliways Adventures Limited and may not be reproduced, distributed, or used without prior written consent.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.

Contact

For questions regarding these Terms and Conditions, contact us at deals@beliwaysadventures.com or +254 790 998 888.

Introduction

Beliways Adventures Limited ("Beliways Adventures," "we," "us," or "our") respects the privacy of our website visitors and clients. This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to protect it. Effective Date: January 1, 2024.

Information We Collect

We collect two types of information: Personal Information — information that identifies you as an individual, including your name, email address, phone number, mailing address, payment information, passport details (for booking purposes), travel preferences, and any other information you voluntarily provide. Non-Personal Information — information that does not identify you individually, including browser type, device type, operating system, IP address, browsing activity, and general demographic data, collected automatically through cookies and tracking technologies.

How We Use Your Information

We use the information we collect to: • Process booking requests, send itinerary confirmations, and manage your travel arrangements • Personalize your website experience and recommend tours based on your interests • Send marketing communications (newsletters, promotional offers) with your consent • Respond to your enquiries and support requests • Analyze website usage to continuously improve our services • Comply with legal and regulatory requirements

Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our business — including payment processors, travel booking platforms, and marketing agencies. These providers are contractually obligated to use your information only for purposes we specify. We may also share your information with government or law enforcement authorities if required by law or to protect the rights and safety of ourselves or others.

Data Protection

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. We use encryption, secure servers, and password protection across our systems. However, no internet transmission is completely secure and we cannot guarantee absolute security of your information.

Your Rights & Choices

You have the following rights regarding your personal information: • Opt out of marketing communications by clicking "unsubscribe" in any email from us • Access and update your personal information by contacting us directly • Request deletion of your personal data (note: we may retain certain information for legal or record-keeping purposes)

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it from our systems promptly.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information about how you use our website. These technologies help us remember preferences, understand usage patterns, and improve your experience. You may disable cookies through your browser settings, though some website features may be limited as a result.

Links to Other Websites

Our website may contain links to third-party websites. These sites operate under their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of any linked third-party website.

Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed.

Contact Us

If you have questions about this Privacy Policy, contact us at deals@beliwaysadventures.com or +254 790 998 888. This policy is intended to comply with the EU General Data Protection Regulation (GDPR) and Kenya's Data Protection Act.